02 8319 4880 info@activeit.com.au

Rates and Charges

(ex GST)

Casual standard rates*

Business hours support$150.00/hour8:30am to 5:30pm (Mon – Fri)
After hours support$180.00/houravailable upon request

Prepaid block of hours*

10 hours block$142.50/hour$1425.00 (5% discount)
20 hours block$135.00/hour$2700.00 (10% discount)
50 hours block$127.50/hour$6375.00 (15% discount )

Fixed price managed IT support plans

Managed Support

Basic

Standard

Premium

Servers (Windows/Linux/MacOS)As per SLAAs per SLAAs per SLA
Desktops/Laptops/TabletsAs per SLAAs per SLAAs per SLA
Network Devices (Routers/Firewalls)As per SLAAs per SLAAs per SLA
Printers & MultifunctionsAs per SLAAs per SLAAs per SLA
Included Support
Remote support (business hours)UnlimitedUnlimitedUnlimited
Onsite support (business hours)As per SLAAs per SLAAs per SLA
After hours remote supportAs per SLAAs per SLAAs per SLA
Guaranteed Response Time
Priority 1 - Critical2 hours1 hour30 mins
Priority 2 - High4 hours2 hours1 hours
Priority 3 - Medium24 hours8 hours4 hours
Onsite for Critical issues4 hours4 hours4 hours
Backup & Recovery
Daily backup monitoring
Onsite backup management/recovery As per SLA
Online backup management/recoveryAs per SLA
Disaster recovery servicesAs per SLAAs per SLA
Endpoint Security & Protection
Antivirus software & monitoring      
Ransomware protection solution      
Patch management      
Web protection As per SLA As per SLA  
Performance & Maintenance
Proactive monitoring & alerting      
Scheduled maintenance      
Remote management tools      
Asset tracking      
User Account & Access Control
User account management      
Access control & permission      
Vendor Assistance
Line of business application
Computer hardware & network devices
Internet service provider As per SLA

Add-on services & apps

Managed antispam solution (99% spam blocking)$2.25/user/month
Email backup solution (Unlimited storage, 25 years retention)$4.25/user/month
Enterprise grade managed antivirus & antispyware$2/pc/month
Guaranteed hybrid managed backup solution for servers$120/server/month
Guaranteed hybrid managed backup solution for desktops$12/pc/month
Comprehensive managed firewall solutionContact us

Minimum requirements

In order to qualify for a managed support service all network environment must meet our minimum requirements*:
All Servers with Microsoft Operating Systems must be running Windows Server 2008 or SBS2008 or later, and have all of the latest Microsoft Service Packs and Critical Updates installed. Non-Microsoft Servers must meet similar OS-Specific requirements.
All Desktop PC’s and Notebooks/Laptops with Microsoft Operating Systems must be running Windows 8 Pro or later, and have all of the latest Microsoft Service Packs and Critical Updates installed. All Non-Microsoft PC’s and Notebooks/Laptops must meet similar OS-Specific requirements.
All Server and Desktop Software must be Genuine, Licensed and Vendor-Supported.
The environment must have a currently licensed, up-to-date and Vendor-Supported Server-based Antivirus Solution protecting all Servers, Desktops, Notebooks/Laptops, and Email.
The environment must have a currently licensed, up-to-date and Vendor-Supported Anti-Spam Solution.
The environment must have a currently licensed, Vendor-Supported Server or Network-based Backup Solution.
The environment must have a currently licensed, Vendor-Supported Firewall between the Internal Network and the Internet.
* Client will be billed to bring the environment up to these minimum standards.

* All prepaid block of hours credit expire in 12 months.

* Response time for prepaid block of hours is 2 hours for critical and 4 hours for non critical issues.

* Response time for casual support is 4 hours for remote and 24 hours for onsite support.