02 8319 4880 info@activeit.com.au

Helpdesk Support

The effect of unexpected IT problems can have a devastating effect on your business. When that happens we can get you out of trouble with Ad-Hoc IT Support.

The last minute is not the best time to find a quality IT service provider when there is a problem with your computer or network system. As soon as an incident occurs you need an IT support cover from a dedicated IT support team that has the resources to respond quickly and effectively.

Active IT Solutions provides emergency and ad-hoc IT services to small to medium size businesses in Sydney. Our experienced team of professionally trained engineers are available to get you out of trouble, regardless of what IT problem you are experiencing.

We offer a range of prepaid block of hours at discounted rates. With prepaid block of hours, when we get a service request, whether it is on-site or remote, your time will be accurately tracked, indicating the type of service completed and the amount of time used. The time used will then be deducted from your pre-paid block of hours.

Prepaid block of hours

10 hours block$142/hour5 % discount on standard rate
20 hours block$135/hour10 % discount on standard rate
50 hours block$120/hour20 % discount on standard rate

The benefits of our ad-hoc IT Support service are:

  • No contract obligation
  • No call out fees
  • Cost-effective discounted rates
  • A high standard of IT support
  • Emergency IT support and consultation services
  • Access to our range of specialist services

Our prepaid block of hours can be used to get the following common types of issues resolved:

  • Hardware installation and upgrades
  • Software installation and upgrades
  • PC Security
  • Virus/spyware/adware detection and removal
  • Windows support
  • Internet/email/network support
  • Printer installation and support
  • Mobile service/remote working solutions
  • Data backup
  • Network switches and router issues
  • Firewall configuration

Main Disadvantages of ad-hoc IT Support services

With ad-hoc IT support services, we provide support when you contact us to request for a service. The main disadvantage and potential problem with this type of support is the fact that your IT system is not monitored, and more importantly the fact that by the time you as the client notices a problem it could already be a disaster – for this reason we recommend ad-hoc support for companies that only run workstations or for project work – whereas companies that run server based systems we always highly recommend managed support services.